Privacy Policy for App Sitter

We are committed to safeguarding your privacy. Your personal information should be safe with us regardless of which platform you use to share it. App Sitter is a digital service that provides families with an effective tool for managing mobile devices. All processing of personal data takes place in accordance with Norwegian law.

What is the purpose?

In App Sitter, we process personal information for the following purposes:

  • Login
  • Know who is using the service
  • Send information about the service

What information is collected and what are they used for?

When logging in via other services, such as Facebook, we receive some personal information.

  • name
  • e-mail address
  • user id
Information you choose to share

When you download the app or use the web solution, you can choose to share extra contact information with us so that we can give you better customer follow-up via our support system.

Information from mobile devices

When you download the app or use the web solution, we receive data stored in the App Sitter's database. App Sitter can send information requests to your mobile devices, which you have consented to by registering them in the App Sitter. The responses from the mobile devices may contain some personal information, depending on the features you choose to use in the App Sitter. As long as remote management is activated on the device, it will respond to such requests. You can withdraw your consent at any time by deactivating remote administration from the device.

To be able to send administration commands to an Apple mobile device, App Sitter must store the device's unique identifier (UDID). This identifier is only used for this purpose and is never shared with other parties.

Information received from the mobile devices is only used for the service/function offered by App Sitter. You will be able to see at any time the information stored in the App Sitter and unregister one or more devices to delete all related data.

Information collected through the use of the services

When using our services, we collect information about your activity, including what App Sitter services and web pages you visit and how to use them. The information is used for statistical purposes and for troubleshooting error situations, in the app. It can be divided into the following types:

  • Information about which functions in the application you have used
  • Position based on IP address is collected at anonymized and aggregated level, and is used for statistical purposes
  • Cookies and other content stored locally
Information from third parties

The application collects aggregated and anonymized usage data for statistics purposes via third-party solutions. This is done to understand how the application is used and improve the services it provides.

Data processing

App Sitter records personal information about users of the service. Alerts can be sent to you via email or app / push notification. You must actively and voluntarily give consent that App Sitter processes information you provide yourself. You do this by downloading the app from the app store, or using the web version, and signing in.

Data controller

The data controller in in charge of the purpose of the processing of personal data. Tie AS is data controller for App Sitter.

Who is the data shared with?

The information is shared only with the users that you have given access to your family account.

App Sitter is built on cloud services. Tie AS has agreements with the cloud service providers regarding data processing. Separate data processing agreements regulate all personal data that is shared with these service providers. The subcontractors may not use the information for any purpose other than that for which they were obtained.

Deletion of personal data

Personal data will not be stored longer than what's required to fulfill the purpose of the processing. All data about you, and the mobile devices you have registered in the App Sitter, will be deleted when you delete your App Sitter account. You can choose to do so any time.

What accesses do we request and why

  • Notification: In order to be able to inform you about events related to your family's devices registered in App Sitter and for message from App Sitters customer team.
  • Mobile data: If you do not have WiFi access, please note that you pay for data usage when the app is used

Your rights

You have the right to access your own information. If the information is incorrect, incomplete or should not be processed, you may also ask us to correct or delete the information.

Web analytics

We record your behavior / use of the app for statistical purposes, but only in anonymous and aggregated form.

How do we secure the information?

We have established routines and measures at various levels to ensure that unauthorized persons do not have access to your personal information, and that all processing of the information is otherwise in accordance with applicable law. The measures include regular risk assessments, review of technical systems and procedures to maintain a high level of information security.